Shipping policy

 

Shipping Policy

Karys Layne Candles offers free shipping on all online candle purchases of $150 or more within Canada. 

Processing Times

Orders are processed within 2–4 business days. During peak seasons, restocks, or promotional events, processing times may extend to 5–7 business days. Custom or made‑to‑order candles may require additional time, and any extended timelines will be noted on the product page.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and order weight.

Typical delivery windows:

  • Canada: 3–10 business days

  • USA: 5–12 business days

  • International: 10–20 business days

Delivery times are estimates provided by the carrier and may vary due to weather, customs delays, or carrier volume.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

Lost, Stolen, or Damaged Packages

We are not responsible for packages lost or stolen after delivery is confirmed. If your order arrives damaged:

  • Email us within 48 hours with photos of the product and packaging.

  • We will replace or refund damaged items on a case‑by‑case basis.

Incorrect Address

Customers are responsible for ensuring shipping information is correct. If a package is returned due to an incorrect address, the customer is responsible for reshipment fees.

International Shipping

International customers are responsible for any customs fees, duties, or taxes. These charges vary by country and are not included in our shipping rates.

Shipping Artwork

All paintings will come custom crated and are shipped through an independent freight company. These are available for worldwide shipment. Please allow 6-8 weeks.